Finesse change tab through workflow

[david_legrand]

Dear all,

Do you know if there is a way to change the tab displayed in Finesse when a call is coming or ending ?

David

[dekwan · Accepted solution]

Hi David,

There isn't a way to do it via workflow, but you can build a custom gadget.

I haven't done this myself, but in the finesse.containerservices.ContainerServices, there is a activateTab(tabId) method. So you can build a custom gadget that calls the activateTab method when the call is coming or ending.

Thanx,

Denise

[david_legrand]

Hi Denise,

Thank you so much for your useful answer.

Meilleures salutations / Best Regards

David Legrand

Senior Consultant

Mobile : +41 76 388 51 21

Email : dlegrand@activeo.com<mailto:dlegrand@activeo.com>

Activeo Suisse

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