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Finesse chat support

I must open some web site when new chat message is comming. But Finesse with UCCE not suppport chatting, so I added eGain gadget to Finesse. How can I do that? Maybe eGain gadget support that or someone has any idea?

4 Replies 4

Absaar Javed
Level 4
Level 4

According to the information you have provided, your chatting is now taking place via eGain application embedded as gadget. Now if you want to pop-up another web page you have to deal with that from with in the eGain application, if it allows.

rafael.beier
Level 4
Level 4

Hi, is there a way to open a popup when a new Chat invite is availible? We use the standard finesse chat gadget.

The problem is that the user don't see so far the message.

Thanks

Rafael

Hi, with that what I know is not possible to do that. I make this by listen to the database change. When new chat is comming then in egain database (dont remember which table) you can see that.

What should i do that you help me to realize that ?

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