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Finesse Conference API.

Hi folks,

Am integrating Cisco Finesse 11 with 3rd party telephony server. How should I write Conference functionality code. I dont find any Conference API in Finesse 11 API guide. Please guide.

regards,

Ritesh Desai.

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai
1 ACCEPTED SOLUTION

Accepted Solutions
dekwan
Cisco Employee

Hi Ritesh,

Conference is under Take an action on a participant API where the action is CONFERENCE. You must first initiate a consult call, then make it a conference.

Thanx,

Denise

View solution in original post

4 REPLIES 4
dekwan
Cisco Employee

Hi Ritesh,

Conference is under Take an action on a participant API where the action is CONFERENCE. You must first initiate a consult call, then make it a conference.

Thanx,

Denise

View solution in original post

Dear Denisse,

Thanks for guidance... Appreciated.

Regards,

Ritesh Desai

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai

Hi there,

 

I have the same issue and scenario as Ritesh, we are integrating finesse with 3rd party telephony bar.

 

Can you please explain to me the simple steps to implement conference functionality?

Actually, I am confused now, consult call and conference call are same or different? can we make a blind conference call?

The links you shared are not available now.

 

Your swift response will be highly appreciated.

 

Regards,

Arslan

Hi @MuhammadArslan76714 ,

 

It appears that you have posted this question in a new post as well as several existing posts. I will comment in the post here: https://community.cisco.com/t5/contact-center/finesse-conference-call-api-integration/m-p/4433261

 

Thanx,

Denise

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