cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
492
Views
0
Helpful
0
Replies

Finesse - Creating a custom view for agents including Voice CSQ Summary Report

Tyson Villeneuve
Beginner
Beginner

Hi all. Running UCCX 11.6 and trying to follow the documentation on how to add a live report to the agents' Finesse dashboard and can't make heads or tails of this. It simply states that I need to go into the Finesse Default Layout XML and simply "copy the XML code for the report you want to add", as though it's going to be somehow obvious which report is which. I don't see anything in there that looks like it would be the Voice CSQ Summary Report, and there definitely aren't enough lines that start with "<gadget>https:" to match every report.

 

What am I missing, here?

Thanks

0 Replies 0
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers