cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
144
Views
0
Helpful
1
Replies
Highlighted
Beginner

Finesse Desktop connection lost randomly with Connection has timed out

The Finesse desktop agent is randomly losing connection with the UCCX cluster (pub and sub). On restarting the server or just the Finesse Tomcat service, everything is back to normal. But again randomly at a given time, it would lose connectivity. There are around 30 agents at different locations, and all of them face this issue. We had 4 such instances yesterday after about a week. Any help in this issue would be greatly appreciated.

1 REPLY 1
Highlighted
Beginner

Re: Finesse Desktop connection lost randomly with Connection has timed out

what version you are running with UCCX?

Did you have chance to get and read logs? if you can provide more info, it will be great

CreatePlease to create content
Content for Community-Ad
Future of Work Virtual Summit Day 5

Cisco COVID-19 Survey