UCCX version 12.0
Is it possible to provide a Supervisor Live Data Gadget to an agent desktop by including a supervisor login in the desktop layout XML?
I can add the gadget to the Agent Layout but the agent display for that gadget shows -
Go to Solution.
It is not possible to provide the supervisor login in the desktop layout. That would not be secure since the layout is not encoded. So, it is probably best to make the agents supervisors.
View solution in original post
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: