Finesse Desktop Server Not Found

[A Abdul]

Hello All,

when i try to connect to Finesse desktop i get a "SSL Cerificate Not Accepted" i click OK and the url changes to a FQDM of the UCCX name, not the IP address. I don't have DNS server to resolve that name.

How can i change my UCCX server name to an IP address rather its FQDM?

Screenshots of all errors are attached.

Thank you in advance.

[Anthony Holloway]

You will need DNS.

DNS configuration and domain fields are mandatory for Unified CCX installation. Both forward and reverse lookups are required.

 Source: UCCX 10.0 Installation Guide

Also, keep in mind that your hostname must be lower case too.

Hostname must be in lower case, and the character limit is 24 characters. 

[A Abdul · Accepted solution]

Thank you Anthony Holloway, it was DNS issue. I couldnt build DNS server quickly enough so i updated the windows host file with FQDN of the ccx server.

Now i can login to finesse with supervisor user.