Hi all
I am trying to build a finesse desktop gadget that allows an agent to drop a silent monitor call from a supervisor to said agent. After trying different ideas, I had a look at the Finesse API documentation and in the chapter "Dialog API - End a Silent Monitor Call", the follwoing is stated under Security Constraints:
"Supervisors and administrators can use this API. A supervisor can only end a silent monitor call that was initiated by that supervisor. An administrator can end any silent monitor call."
So I tried to end a silent monitor call between a supervisor and an agent with an admin (admin and supervisor are not the same account) but this resulted in a 401 Unauthorized error, but according to the documentation, this should work.
System: UCCE 12.6.2
Finesse Version: 12.6.2
Is this how it is supposed to work? Has anyone else tried this before? Are there additonal settings I need to configure? Bellow is the link to the documentation page:
https://developer.cisco.com/docs/finesse/dialog%e2%80%94end-a-silent-monitor-call/#dialogend-a-silent-monitor-call
Regards
Sven
