Finesse Direct preview alert

[carguello506]

Hello!

Is It possible to modify the time for the alert that is showed up in finesse to take or decline direct preview calls?

Regards

[Marek (gaman-gt.com) · Accepted solution]

Hello,

You can do it in Campaign General Settings (UCCX Administration -> Subsystem -> Outbound -> General)

Here is a link to the Cisco Doc: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_01101.html#UCCX_TK_CB859C18_00 chapter "Configure General Outbound Properties".

The setting is a global one and will work for all Direct Preview campaigns.

[carguello506]

Thanks Marek! That is exactly what I was looking for