Is It possible to modify the time for the alert that is showed up in finesse to take or decline direct preview calls?
Go to Solution.
You can do it in Campaign General Settings (UCCX Administration -> Subsystem -> Outbound -> General)
Here is a link to the Cisco Doc: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/maintain_and_operate/guide/uccx_b_uccx-admin-and-operations-guide-120/uccx_b_uccx-admin-and-operations-guide-120_chapter_01101.html#UCCX_TK_CB859C18_00 chapter "Configure General Outbound Properties".
The setting is a global one and will work for all Direct Preview campaigns.
View solution in original post
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: