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roshan1022
Beginner

Finesse dropped calls after 10 seconds

Having issues with UCCE 12.5 Finesse, web based.  Calls keep dropping after 10 seconds.  Is anyone having this issue or know what can be causing this?

1 REPLY 1
ritdesai
Cisco Employee

hi @roshan1022 

is for all the agents ur facing or with particular user?

Finesse webservice logs and ICM Agent PG ctisvr logs would give you more clarity.

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