Finesse ECC Variable

[Ahmed Adeyemi]

Hello,

     I need to create an ECC variable that whenever the agent receives a call, it will retrieve information (Group ID) from a 3rd party integrated software located on another server with address http://10.10.10.2/test..

Call Comes in--> ECC Variable (GETS a HTTP request from 10.10.10.2 and Displays the response 120). In this case, the Group ID is 120

I've created the ECC variable on finesse admin now i'm trying to figure out how to get the information populating once the call is answered.

[ewindgat · Accepted solution]

It seems your first goal is to call a third party API from Finesse.

The makeRequest method in the Finesse JavaScript library was created to do just that. There is a Sample Gadget called Web Service Sample Gadget that illustrates how to call a third party API.

gadgets.io.makeRequest(encodeURI("//10.10.10.2 or another location") + url, handler, params);