Finesse - End call button

[Oliver Holton]

Hello, 

I would like some advice on how the Post call Treatment and the end call button function within Finesse 11.5.

Back in CAD you could set an enterprise call value when an agent pressed the Hangup/blind transfer button and you could report on that value, now that has changed to the post call treatment in finesse.

I'm wondering how do I do the same within finesse? I need to be able to report on what agents are pressing the end call button that forwards to our after call survey. 

Thanks in advance.

Oliver

[Deepak Rawat]

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/119428-technote-uccx-00.html

Regards

Deepak