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michael.manea1
Beginner

Finesse Firefox Popup

Hi all,

i heared there is a way with Firefox to bring the Agent a Popup with some informations e.g. call Var.
when a call arrives and Firefox is at the background.

Anyone have a idea how to do this?

Best regards
Michael

6 REPLIES 6
lohjintiam
Enthusiast

Is Finesse already showing the call variable when agent answers the call?

Thanks!

-JT-

Yes i do have all the informations into the Finesse Webpage.

But i also want to have it into a Popup if the Agent is not focusing on the Finesse Webpage.

Refer https://supportforums.cisco.com/discussion/12920731/finesse-firefox-doesnt-bring-window-forward

Only works if you use multiple windows instead of multiple tabs

Thanks!

-JT-

Is this only available at UCCX 11?

I can also see it in v10.5 Finesse agent & supervisor guide

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/user/guide/UCCX_BK_CB093AD8_00_cisco-finesse-agent-and-supervisor-10-5/UCCX_BK_CB093AD8_00_cisco-finesse-agent-and-supervisor-10-5_chapter_01.html#CFIN_RF_D7104F74_00

Thank you lohjintiam, that worked for me.
But i still searching a way to have a popup from Firefox with the caller Information like in Outlook when you get a new E-Mail.

Any idea how this can be done?

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