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rbroersm
Beginner

Finesse Gadget Doesn't work on Agent Browsers

Hello,

I'm new to finesse gadgets.  I've written a simple gadget that does a makerequest to an API that logs a phone number (used for outbound dialer exclusions).  This all works great on my laptop, but when i tested on the agent laptop it seems like the js code is not being envoked.  I'm hosting the gadget on an IIS server and the layout for the agents is exactly the same as it is for me.  We validated to make sure that IE is enabled for javascript and also have been using the ?nocache parameter on the finesse URL to make sure we're grabbing the latest code.  I may try moving the gadget into finesse, but it's a little simpler to host it externally during dev and QA.  I'm hoping someone has run into something like this in the past and can help me out.  Everyone is on IE11.

Thanks,

Ryan.

20 REPLIES 20
shockocisco
Beginner

So where is the <meta http-equiv="X-UA-Compatible" content="IE=8" /> element being set? Is this being set by client side JavaScript code?

Hi,

Yes. It is set by the client side javascript code.

Thanx,

Denise

Thanks Denise, might you know the name of the function/library or .js file responsible for this?

Hi,

Sorry. It wasn't in a javascript file. It is in the index.jsp.

Thanx,

Denise

I've been trying to troubleshoot this form the client side. Is it possible to send me or post a copy of that index.jsp so I can examine why it's returning an X-UA tage forcing the site into compatibility mode?

Unfortunately the code cannot be shared.

I will say that if the code detects that IE is in compatibility mode, it sets it to <meta http-equiv="X-UA-Compatible" content="IE=8" />. If it isn't in compatibility mode, it sets it to <meta http-equiv="X-UA-Compatible" content="IE=edge" />.


Thanx,

Denise

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