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finesse Gadget Error

Murali_DS
Level 1
Level 1

Hi Geeks,

I'm tying to include the email gadget in Finesse for my UCCX 10.6 email integration with Social Miner. I have modified the comment section in the Desktop layout and added the host name of the Social miner in the respective headers. But the Gadget throws error "There were issues rendering this gadget.
javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated

https://hostname.domain.com/multisession/ui/gadgets/multisession-reply-gadget.jsp?gadgetHeight=430

Please let me know how this should be handled

Thx,

M

1 Accepted Solution

Accepted Solutions

Use this attached gadget and replace socialminer.cisco.com with the FQDN of your SM server. If it still does not work, then do the following:

1) Go to SM server  >> Administration >> Platform Administration >> Cisco Unified OS Administration

2) Security >> Certificate Management >> Find

3) Click on tomcat.pem and download the same

4) Look for tomcat-trust certificate with the FQDN of your SM server and then click on its PEM file and download the same

5) Go to Cisco Unified OS Administration Page of your UCCX server

6) Security >> Certificate Management >> Upload Certificate/Certificate chain

7) Upload both the certificates that you downloaded in step 3 and 4 and make sure you upload them as tomcat-trust

8) After this, restart the Cisco Tomcat service from UCCX CLI using the command utils service restart Cisco Tomcat

9) If still does not work, then go for the complete cluster reboot.

Do the below steps only if the above mentioned things do not work:

To add certificates to the Trusted Root Certification Authorities store for a local computer
Click Start, click Start Search, type mmc, and then press ENTER.
On the File menu, click Add/Remove Snap-in.
Under Available snap-ins, click Certificates,and then click Add.
Under This snap-in will always manage certificates for, click Computer account, and then click Next.
Click Local computer, and click Finish.
If you have no more snap-ins to add to the console, click OK.
In the console tree, double-click Certificates.
Right-click the Trusted Root Certification Authorities store.
Click Import to import all the certificates (from UCCX tomcat and tomcat-trust both and SM server tomcat and tomcat-trust both) and follow the steps in the Certificate Import Wizard.

Note : Please perform the same steps from UCCX OS Administration page in order to download tomcat and tomcat-trust certificates as we did to download SM certificate in step 3 and 4.

Regards

Deepak

View solution in original post

9 Replies 9

Deepak Rawat
Cisco Employee
Cisco Employee

Attach your XML exactly as you are loading it inside Finesse, avoid intentional modification.

Regards

Deepak

Hi Deepak,

PFA, the host name of the Social Miner is replaced by a generic name in this attachment.

Thx in advance,

M

Use this attached gadget and replace socialminer.cisco.com with the FQDN of your SM server. If it still does not work, then do the following:

1) Go to SM server  >> Administration >> Platform Administration >> Cisco Unified OS Administration

2) Security >> Certificate Management >> Find

3) Click on tomcat.pem and download the same

4) Look for tomcat-trust certificate with the FQDN of your SM server and then click on its PEM file and download the same

5) Go to Cisco Unified OS Administration Page of your UCCX server

6) Security >> Certificate Management >> Upload Certificate/Certificate chain

7) Upload both the certificates that you downloaded in step 3 and 4 and make sure you upload them as tomcat-trust

8) After this, restart the Cisco Tomcat service from UCCX CLI using the command utils service restart Cisco Tomcat

9) If still does not work, then go for the complete cluster reboot.

Do the below steps only if the above mentioned things do not work:

To add certificates to the Trusted Root Certification Authorities store for a local computer
Click Start, click Start Search, type mmc, and then press ENTER.
On the File menu, click Add/Remove Snap-in.
Under Available snap-ins, click Certificates,and then click Add.
Under This snap-in will always manage certificates for, click Computer account, and then click Next.
Click Local computer, and click Finish.
If you have no more snap-ins to add to the console, click OK.
In the console tree, double-click Certificates.
Right-click the Trusted Root Certification Authorities store.
Click Import to import all the certificates (from UCCX tomcat and tomcat-trust both and SM server tomcat and tomcat-trust both) and follow the steps in the Certificate Import Wizard.

Note : Please perform the same steps from UCCX OS Administration page in order to download tomcat and tomcat-trust certificates as we did to download SM certificate in step 3 and 4.

Regards

Deepak

Thx much Deepak, it worked after a reboot of the server.

Glad that the issue had been resolved and thanks for updating the forum.

Regards

Deepak

But I've got a new one, now the agnt state isn't showing up, it stays in loading but never gets updated. Can you let me know where to chk this error?

Go to UCCX Serviceability and look at Cisco Unified CCX Engine/Subsystems Manager/NonVoice Subsystem is it in Service?

Do you have a Firewall between Social Miner and the CCX system.

If this is a lab system with no firewall just try restarting the CCX engine.

If you have a firewall you will need do some trouble shooting, what is the status in CCX and SM

Graham

Graham Old
Level 7
Level 7

This is a certificate error as you are using https.

 

You must export your Tomcat certificate from Social Miner and import to the CCX tomcat certificate store.

 

If you are using a self signed certificate on Social Miner you will need to import the certificate into the certificate store on your PC.

 

Do you know how to do this?

 

Graham

Can you let me know how to achieve this?

Thx

M

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