Finesse gadget to Enable Agents to Switch Queues

[jeanphilippemortier]

Hello,

I saw at Cisco live! a case study where agents could change attributes value (false/true) through a toggle button in a Finesse gadget.

  -> Presentation "Advanced CCE Scripting with Precision Routing" case study 5.

Through the Finesse API and webservices, i can get some information to display on a gadget but i didn't find how to set agent configuration such as change the proficiency level or the boolean value for attributes.

Is anybody using this feature with a finesse gadget ? Do you have any examples ?

Thank you in advance.

Jean-Philippe Mortier.

[dlender]

The Finesse API does not allow for configuring an agent’s queues. I would check with the Cisco Live (Europe?) presenter to see what API they were using.

[dlender · Accepted solution]

For Packaged CCE you can use the Agent API to update the agent attributes.

See the Packaged CCE API here

https://developer.cisco.com/site/collaboration/contact-center/packaged-contact-center/documentation/

[jeanphilippemortier]

Thank you very much !

Looks like CUCM AXL API, i will base my gadget on ti !