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Finesse Gadget to interact with an external DB

Ssaradouni
Level 1
Level 1

Hello

In UCCX 10.5, i'm asking about the way to develop a gadget for finesse that could interact with an external Database, to retrieve data, such client name and client call back number.

These informations should appear in agent desktop at the login, so he can engage a callback to the client then delete this row in the database afterwards.

Regards

Sarah

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi,

It is never good practice to connect to a database and run queries on the client/browser side. Connecting to a database should usually be done on the server side. You should probably have a web server that does this connection and expose REST APIs. Then the gadget will call these REST apis.

Thanx,

Denise

View solution in original post

3 Replies 3

dekwan
Cisco Employee
Cisco Employee

Hi,

It is never good practice to connect to a database and run queries on the client/browser side. Connecting to a database should usually be done on the server side. You should probably have a web server that does this connection and expose REST APIs. Then the gadget will call these REST apis.

Thanx,

Denise

Hi Denise

Thank you for the response, Could i come back to you for more questions around this topic ?

Regards

Sarah

Hi Sarah,

Of course! That is what this forum is for!

Thanx,

Denise

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