Solved: Finesse Gadgets Break Upgrading from 11.6 to 12.0

Michael Miu · ‎11-18-2022

Hello,

We utilized the EmbeddedWebApp and CUIC sample gadgets in Finesse 11.6. After upgrading to Finesse 12.0, we discovered they no longer work. They do not display anything. on Github, there are no version 12.0 of these sample gadgets.

Anyone else experience this and have a workaround?

Thanks,

Mike

bill.king1 · ‎11-20-2022

This mentions UCCX, but it is the exact behavior you have for the exact same gadgets.
https://github.com/CiscoDevNet/finesse-sample-code/issues/11
You may find this helpful as well.
https://community.cisco.com/t5/contact-center/issues-with-embeddedwebapp-on-finesse/td-p/3676490
You might also want to check that "regular"/stock gadgets works, vs. if it is only these two that are the issue.

View solution in original post

bill.king1 · ‎11-19-2022

When you say sample gadgets, can you give their names? Like do you have a screenshot of how they looked in 11.6 vs. what you're seeing now?

Michael Miu · ‎11-20-2022

Hi Bill. CUICSampleGadget and EmbeddedWebAppSampleGadget are the two that no longer display anything. Screenshot:

bill.king1 · ‎11-20-2022

This mentions UCCX, but it is the exact behavior you have for the exact same gadgets.
https://github.com/CiscoDevNet/finesse-sample-code/issues/11
You may find this helpful as well.
https://community.cisco.com/t5/contact-center/issues-with-embeddedwebapp-on-finesse/td-p/3676490
You might also want to check that "regular"/stock gadgets works, vs. if it is only these two that are the issue.