Finesse get RTP IP address

[vojtech.koukal]

Hello,

is there any possibility in Finesse (both UCCX and UCCE) to get the destination IP address/port of the RTP stream of the current call (ie agent's phone)?

I know it was possible in the CTI-OS desktop, but is this also available when using Finesse?

I didn't find anything in the docs (REST/JS), not even in the browser console log.

The only alternative I can think of is to use AXL and check phone IP of the agent...but I hope there is some better solution.

Thank you in advance

Vojta

[dekwan · Accepted solution]

Hi Vojta,

Unfortunately, Finesse does not have that information, so there aren't any APIs via Finesse. I am not sure if the CTI protocol exposes that information.

You can find those guides here:

UCCE: https://developer.cisco.com/site/cti-protocol/documentation/

UCCX: https://developer.cisco.com/docs/contact-center-express/#cti-protocol-dev-guide

Thanx,

Denise

[vojtech.koukal]

Hi Denise,

thank you for that information. I was afraid there is no elegant solution for this

Have a great day

Vojta