Finesse historical CUIC report integration

[TomasComesana]

Hi Team, I have a simply question but I can't do this works:(

This is related to CUIC 12.0 an Finesse report Integration with historical reports

Always have the same issue
This is the permakin and it works
https://ccx1.host.es:8444/cuicui/permalink/?viewId=C1A7E05D100001870001526B53ECDCEC&linkType=htmlType&viewType=Grid&refreshRate=1800

However when I try to configure in CUIC the issue is:

<gadget>https://localhost:8444/cuic/gadget/Historical/HistoricalGadget.jsp?viewId=C1A7E05D100001870001526B53ECDCEC&linkType=htmlType&viewType=Grid&refreshRate=900&@start_date=RELDATE%20THISWEEK&@end_date=RELDATE%20THISWEEK&@agent_list=CL%20~teams~&gadgetHeig...</gadget>

Error fetching filter info. Unable to load the report. Please refresh the page. If the condition persists, contact your administrator.

¿I need to change RELDATE%20THISWEEK for other value? I would like this works only for supervisors

Thanks for your time

[dekwan]

Hi,

Do those filters work on the permalink as well? I am assuming you are following these steps: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1201/user/guide/cuic_b_user-guide-1201/cuic_b_user-guide-1107_chapter_0111.html#task_B805EB4DCFC9376CAD220F72FD785C53

I'd suggest opening up the browser's developer tool and see what exactly is the error.

Thanx,

Denise