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Finesse - How do you create a "Panic Button" for agents to notify supervisors that help is needed?

cuevas
Contributor
Contributor

How do you create a "Panic Button" for agents to notify supervisors that help is needed?   is there a way to do this, without getting a 3rd application involved like 2Ring?   

~ Tony Cuevas

2 Replies 2

dekwan
Cisco Employee
Cisco Employee

Hi Tony,

At this moment there isn't anything out of the box. I believe that agent to agent/supervisor chat is coming in for 12.0, so something could probably be built to have the "Panic button" with that, but at this moment, there isn't really anything.

Thanx,

Denise

Thanks Denise! I thought it might not be possible out of the box, but figured I’d ask first before assuming.

Tony Cuevas

Practice Lead, Collaboration + Network

tony.cuevas@cdillc.com

Office: 704-716-0017 / Mobile: 860-212-8035

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