According to the documentation, it should be at least 5 seconds, I believe you're referring to this correct (but not the comment about not all browsers honoring it?
utils finesse toaster enable [closeTimeout]:
I mean this popup by an incoming call:
Its only open for 1 or 2 seconds so agent cannot accept the call with finesse. The phone is ringing on. I set the toaster via CLI to 15 sec. doesnt change.
Hi, did you take a look at that link, it mentions specifically to use some browsers and not others.
"The configured timeout for browser notifications depends on the operating system and browser settings. The timeout value is honored in Chrome browser in Windows OS. However, the other supported browsers do not honor the configured notification timeout value consistently. "
Do you get the same behavior regardless of browser?
all browsers same behaviour. Cisco TAC means the issue is in our call routing, because in this case we redirect the call to a cucm huntpilot and if no answer it comes back to uccx. That is not supported.