cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
191
Views
0
Helpful
3
Replies
Highlighted
Beginner

Finesse internal agent reachability check?

Does anyone know the mechanism Finesse uses internally to check the reachability of an agent?   I am asking because we are getting some reports of agents on VPN (AnyConnect) getting disconnected from Finesse.   Is there something like a timer which every X milliseconds checks the agent client app running on the browser?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Finesse internal agent reachability check?

Finesse uses BOSH https://en.m.wikipedia.org/wiki/BOSH_(protocol) to transport XMPP. If anything disrupts that connection the agent will be logged out after one minute.
3 REPLIES 3

Re: Finesse internal agent reachability check?

Finesse uses BOSH https://en.m.wikipedia.org/wiki/BOSH_(protocol) to transport XMPP. If anything disrupts that connection the agent will be logged out after one minute.
Beginner

Re: Finesse internal agent reachability check?

Thank you Jonathan.  I will check that out....

Beginner

Re: Finesse internal agent reachability check?

CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards