Finesse IPPA "sign-in error ,If the Problem persists, contact your administrator"

[Nishad Ismail]

UCCX:11.5

CUCM 11.5

We have upgraded  the CUCM and UCCX to the latest version from 8.5

We Configured the Finesse IP phone agent service ,Finesse Desktop is working fine

When we select Finesse IPPA service ,Its asking to provide the Agent ID, Password, Extension

While submitting giving error "sign-in error ,If the Problem persists, contact your administrator"

Even I tried the Wrong id ,password,extn  and the Error is same

[Eduardo Leon Dominguez]

Hello,

I had the same problem and the TAC team fix it. check this defect: CSCux84366

thanks.

[Nishad Ismail]

Issue fixed after changing the DNS parameter using Root login by cisco TAC

Issue happened because of the DNS added after upgrade of the servers ,So the DNS parameters not reflected in FIPPA ,TAC login in root and added DNS in FIPPA configuration properties

[aj.jafary]

Hi NIshad,

I have the same problem, thee agent can not sign in with FIPPA, how can solve this problem?

very thanks.

[aj.jafary]

Hi Nishad,

Is your problem solved, i have same problem.

if solved please help me.

very thanks