Finesse is out of service

[MuhammadArslan76714]

Hi, 

I have reserved the PCCE 12.0 Lab yesterday and finesse is still out of service. I am attaching the snap herewith.

Is there any maintenance activity from the cisco side?

Regards,

Muhammad Arslan

[bigevilbeard]

@MuhammadArslan76714 Some sandboxes were taken out of the reservation pool whilst the ENG team worked on a reservation issue. Please check back later.

[dekwan]

Hi,

Check that the services are all started on the PG, AW, Rogger. But as @bigevilbeard stated, some of the sandboxes (including the CC ones) are running into some issues and the team is currently working on it.

Thanx,

Denise

[MuhammadArslan76714]

Hi,

Yes, all services are running but still, I am getting Finesse Out of Service message.

Should I try to reserve a new sandbox lab?

Thanks,

Muhammad Arslan

[smeegada1]

Hi,

Can you  check JTAPI status in Portico on agent PG.We have noticed this while JTAPI is not connected with PG.

Thanks,

Sreeni

[dekwan · Accepted solution]

Hi,

Did you try the SystemInfo API (https://developer.cisco.com/docs/finesse/#!systeminfo%e2%80%94get) to see why Finesse is out of service?

You can try to reserve a new sandbox, but I have run into this issue in the past and I just had to cycle the services on the PG/AW/Rogger because the CTI connection was down.

Thanx,

Denise

[MuhammadArslan76714]

Hi,

Yes, the CTI connection was down, after restarting the services, Finesse is IN_SERVICE now.

thanks

Regards,

Muhammad Arslan