10-22-2020 01:18 AM
Hi,
I have been trying to use the LiveDataGadget to display the Recent State History and Recent Call History reports. The documentation does not show examples of this as you can see below.
However I thought that I could just try using agent.id as this is the filter on the reports.
&viewId_3=4627C08610000175000031C40AF93D34&filterId_3=agent.id=CL%20teamName
&viewId_4=4628362910000175000031F30AF93D34&filterId_4=agent.id=CL%20teamName
Unfortunately this does not work. Has anybody managed to embed these reports in Finesse?
Solved! Go to Solution.
10-22-2020 01:22 PM
Hi Boyd,
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
See this guide:
10-22-2020 01:22 PM
Hi Boyd,
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history and state history of an agent. -->
<gadgets>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=5FA44C6F930C4A64A6775B21A17EED6A&filterId=agentTaskLog.id=CL%20teamName</gadget>
<gadget>https://YourCUICFQDN:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=280&viewId=56BC5CCE8C37467EA4D4EFA8371258BC&filterId=agentStateLog.id=CL%20teamName</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
See this guide:
10-22-2020 03:58 PM
If your Live Data is working, you shouldn't have to make any changes, it'll work.
Like was mentioned below, are your other Live Data Gadgets working? What error/problem do you see with this one when an agent and/or supervisor goes to view it?
10-23-2020 04:19 AM
My mistake I was trying to do this from first principles rather than just copying the default layout and assumed that the parameter would be agent.id. Thanks for your help.
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