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Finesse Login Issue

Hello,

 

I am getting below error while login on Cisco  Finesse. and this is happening only for Cisco 7941 phones

Error - " The device associated with that extension or dial number is invalid."

 

I already tried troubleshooting steps mentioned in the below discussion

 

https://supportforums.cisco.com/discussion/12149211/finesse-91-sign-error

 

 

CM version -  9.1.2

UCCE - 9.0.4

 

 

6 REPLIES 6
Beginner

Hi,Can you verify if this was

Hi,

Can you verify if this was working before? have you tried restarting the Cisco Tomcat service from the Finesse server?

We recently upgraded CUCM and

We recently upgraded CUCM and UCCE to latest version. Agents are able to login with other phones except few Cisco 7941.

Ensure the mac is associated

Ensure the mac is associated to the RMCM Application User

Other phones are working fine

Other phones are working fine and this is happening only with 7941 phones ( few 7941 phones are working) I already removed phone from RMCM application user and added again - but no luck

Desktop-webservices logs from

Desktop-webservices logs from finesse  server

 

Note -  we are facing this issue with 79XX phones ( some 79xx phones works fine with out any issues)

 

Login ID - 7101

 

0034249002: 10.1.101.10: Dec 04 2014 06:46:10.304 -0500: %CCBU_pool-5-thread-157-3-CMD_FAILED: %[ENTITY_ID=7101][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 


0000334208: 10.1.101.10: Dec 04 2014 06:46:10.305 -0500: %CCBU_pool-5-thread-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/7101][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData>

<errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Invalid Device</errorType></apiError></apiErrors></data><event>put</event><requestId>fb29aff7-7071-4f75-a105-dc40eefd9eda</requestId><source>/finesse/api/User/7101</source></Update>]: Publishing XMPP Message Asynchronously 

Collaborator

Do some 7941 phones work and

Do some 7941 phones work and not other?

 

david

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