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Beginner

Finesse logout on disconnect

I'm trying to find out if I can control the behaviour of the agent status when the Finesse client browser is shut/closed without the agent logging out.

 

I think the default behaviour os to set to Not Ready. Can I change this to Logged Out? We are using CCX v10.5.

 

Cheers

Oli

2 REPLIES 2
Beginner

To confirm,Finesse client in

To confirm,

Finesse client in CCX 10.5 does not have a function to change the agent state on browser close/crash.

The agent will remained logged in and ready if this should happen.

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Beginner

Were you ever able to log an

Were you ever able to log an agent out if the browser is closed vs. "not ready"?

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