How to collect logs from user PC for finesse user
Go to https://<finesse FQDN>/desktop/locallog
Click on “sign in with persistent logging” option in the screen
And attempt login. Once issue is reproduced, open another tab and browse to the above URL. We should ideally see client side logs being written there. Can you copy that to a notepad and email it to me?
How to find details about user
https://<finesse FQDN>//finesse/api/User/XXXX Where XXXX - Finesse ID (here 1234)
https://<finesse FQDN>//finesse/api/User/1234
<User>
<dialogs>/finesse/api/User/1234/Dialogs</dialogs>
<extension>1234</extension>
<firstName>User_firstname</firstName>
<lastName>User_lastname</lastName>
<loginId>1234</loginId>
<loginName>1234</loginName>
<mobileAgent>
<dialNumber>XXXX-XXXX-1234</dialNumber>
<mode>CALL_BY_CALL</mode>
</mobileAgent>
<pendingState/>
<reasonCodeId>-1</reasonCodeId>
<roles>
<role>Agent</role>
<role>Supervisor</role>
</roles>
<settings>
<wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming>
</settings>
<state>NOT_READY</state> <--- Current state
<stateChangeTime>2017-01-27T13:03:01.832Z</stateChangeTime>
<teamId>1001</teamId>
<teamName>Newspaper_Goa</teamName>
<teams>
<Team>
<id>1001</id>
<name>ABCDEFGHI</name>
<uri>/finesse/api/Team/1001</uri>
</Team>
<Team>
<id>1001</id>
<name>Newspaper_Goa</name>
<uri>/finesse/api/Team/1001</uri>
</Team>
</teams>
<uri>/finesse/api/User/1234</uri>
</User>
How to collect logs from finesse server
https://<finesse FQDN>/cfadmin
How to collect logs from finesse server
https://<finesse FQDN>/finesse/logs
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I will keep you updated on this link, if you have any question please let me know
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