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Finesse: maximum number of licenses has been exceeded

Alex Pashko
Beginner
Beginner

Hello

I have enough licenses in our UCCX 12.0.1.10000-24 , but when I try to enter to Finesse after entering credentials I receive  the next message - Your sign-in attempt failed because the maximum number of licenses has been exceeded. Please contact your administrator.

Please tel me what does it mean

p.s. there're no any other agent logged-in to the Finesse 

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