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jon_taylor1
Beginner

Finesse newbie - want to display a hyperlink,.

Hi Guys,

I've been playing around with Finesse and the sample gadgets (call history, Embedded web page etc),...Would anyone have any pointers on how I might achieve displaying a hyperlink within a gadget?

Thanks

Jon

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dekwan
Cisco Employee

Hi Jon,

Just to make sure I am understanding correctly, you just want to put the hyperlink URL in a gadget for someone to click?

If so, what you would want to do is to modify the xml file to put the html tag for a link. For example: <div id="link"><a href="http://www.google.com" target="_blank">http://www.google.com</a></div>

If you mean that you want the webpage to load within the gadget, you will have to use the embedded web page gadget. Note that not all pages can be loaded because the embedded web page gadget uses an iframe and not all pages allow it due to clickjacking.

Thanx,

Denise

View solution in original post

8 REPLIES 8
dekwan
Cisco Employee

Hi Jon,

Just to make sure I am understanding correctly, you just want to put the hyperlink URL in a gadget for someone to click?

If so, what you would want to do is to modify the xml file to put the html tag for a link. For example: <div id="link"><a href="http://www.google.com" target="_blank">http://www.google.com</a></div>

If you mean that you want the webpage to load within the gadget, you will have to use the embedded web page gadget. Note that not all pages can be loaded because the embedded web page gadget uses an iframe and not all pages allow it due to clickjacking.

Thanx,

Denise

View solution in original post

Hi Denise

Yes,. that’s exactly what I need,. Thankyou so much for your help,. Must admit after working with CAD for many years Finesse is a big step for me!

Thanks

Jon

Hi,

Glad I can help. Make sure to use target="_blank" because you need the link to open in a new tab/window since it can't be loaded within the gadget (unless you add the embedded web page stuff to it).

Yes, CAD to Finesse is a major change. They are completely different skills. Feel free to use this forum to ask questions. And if you haven't already done so, there is a ton of information on the DevNet Finesse microsite.

Thanx,

Denise

Thanks again Denise,

So far I get the hyperlink displayed, however it’s not clickable. I’ll try again later today – possibly some browser issues affecting it.

Hi Jon,

Inspect the page using the browser's developer tools to see the html for that gadget. Make sure that it is a link (<a href>) and make sure the target is _blank.

Thanx,

Denise

Hi Denise,

All working now,. I had been trying to use the link in a new XML file I had created. I tried the link in the Embedded web gadget and its working fine now.

Thanks again for your advice

Jon

Hi Denise,

I need include hyperlink for webpage in the new tab that I create called "Sales Force". I tried put command below in Desktop Layout Default:Desktop-Finesse-Agent.jpeg

<tab>

<id>SalesForce</id>

<label>Sales Force</label>

<div id="link"><a href="http://example.com" target="_blank">http://www.example.com</a></div>

</tab>

But appear error "Layout configuration XML must be valid XML and must conform to the Layout schema"


There is anyway that I include just hyperlink directly in this tab ?


Thank you  for your attention !

Hi,

No. The layout can only read the url to the gadget. So you will need to make a very simple gadget that loads the url, then have the layout load that gadget.

Thanx,

Denise

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