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Finesse Not Ready Reason Code

YuJie Lim
Level 1
Level 1

Hi Communities,

How do I obtain the Not Ready Reason Code with its description from Finesse informix database? Do it still use the same database as last time using CAD?

Regards,

Yu Jie

2 Replies 2

ewindgat
Level 5
Level 5

Take a look at this URL...

Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.0(1) - Live …

And, search for ...

Predefined Reason Codes

You will see a listing of the codes and descriptions.

Ron Nelson
Level 5
Level 5

From playing with finesse, it seems that the finesse database does contain some of the predefined states. However, those that you have previously defined for CAD, I believe you'll have to re-create in the Finesse Admin user interface.