Finesse Pause call Gadget

[amckinley11]

Hi Folks

I am new to Finesse, I am looking to see if there is a gadget that will allow a user to pause a call recording and then allow then to resume the call recording.

Thanks

Andrew

[dekwan · Accepted solution]

Hi,

Unfortunately, there is currently not a sample of a gadget to pause and resume a call recording. The only sample gadget that we have is to start a call recording via Finesse API. This sample gadget can be extended to use the media sense APIs to pause and resume the call recording:

     Use this API to pause the recording of a session. URI: https://<host>:<port>/ora/controlService/control/pauseRecording

     Use this API to resume recording a session. URI: https://:/ora/controlService/control/resumeRecording

Please see Page 64-66 in the MediaSense developer guide.

**Note** I am assuming you have a CCX deployment because the start recording API via Finesse is only supported on CCX.

Thanx,

Denise