09-24-2018 08:22 AM - edited 03-15-2019 06:41 AM
Some of our managers have secondary DNs set up for customer service related issues and concerns. We are seeing that calls to the numbers which are preceded with a "+" sign, don't reliably roll over to Voice Mail. Would preceding the dialing string with an "*" (i.e., *18885551212) be a way to address this issue, or are there other ways to do this?
Solved! Go to Solution.
09-24-2018 10:00 AM
I've seen something very similar, but I think it was **. This would force the call straight to VM though. If calls aren't rolling over to VM correctly, but are ringing I would look at some CSS permission in your UCM.
david
09-24-2018 10:00 AM
I've seen something very similar, but I think it was **. This would force the call straight to VM though. If calls aren't rolling over to VM correctly, but are ringing I would look at some CSS permission in your UCM.
david
09-24-2018 10:07 AM
I was able to test the single asterisk and it did work. Thanks for your response!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide