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Finesse Phone Book - Direct to Voicemail (Resolved)

chris.kosel
Level 1
Level 1

Some of our managers have secondary DNs set up for customer service related issues and concerns. We are seeing that calls to the numbers which are preceded with a "+" sign, don't reliably roll over to Voice Mail. Would preceding the dialing string with an "*" (i.e., *18885551212) be a way to address this issue, or are there other ways to do this? 

1 Accepted Solution

Accepted Solutions

I've seen something very similar, but I think it was **. This would force the call straight to VM though. If calls aren't rolling over to VM correctly, but are ringing I would look at some CSS permission in your UCM.

 

david

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2 Replies 2

I've seen something very similar, but I think it was **. This would force the call straight to VM though. If calls aren't rolling over to VM correctly, but are ringing I would look at some CSS permission in your UCM.

 

david

I was able to test the single asterisk and it did work. Thanks for your response!