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Ask Me Anything - October 2020

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Finesse - Popup warning during phone failure

Hello,

 

Cisco finesse, Is there any way to get popup message when my softphone disconnect/ unregister. Agents are working from home, sometime WIFI get disconnect and finesse status goes to 'Phone Failure' but user don't get any warning. So they assume finesse is working fine, however the status will be "Phone Failure" Agent notice this may be after 1 hour. 

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Contributor

Hey Shaijal.

 

You could make a gadget that makes a popUp when agent goes in "not ready" with reasoncode  32759.

First you need to find the Id for that reason.

https://<FQDN>/finesse/api/ReasonCodes?category=NOT_READY

 

The id is the number in the uri

 

In the gadget you can do somthing like this:

 

var currentState = user.getState();

if (currentState === 'NOT_READY') {

var reasonCode = user.getReasonCodeId;

if (reasoncode === '<ID>') {

// make you popup

}

}

 

hope that helps

 

/Thomas

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