Hey Shaijal.
You could make a gadget that makes a popUp when agent goes in "not ready" with reasoncode 32759.
First you need to find the Id for that reason.
https://<FQDN>/finesse/api/ReasonCodes?category=NOT_READY
The id is the number in the uri
In the gadget you can do somthing like this:
var currentState = user.getState();
if (currentState === 'NOT_READY') {
var reasonCode = user.getReasonCodeId;
if (reasoncode === '<ID>') {
// make you popup
}
}
hope that helps
/Thomas
Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.