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Engager

Finesse problem live data (Dynamic data are not available after repeated attempts)

Hi team,

 

We are facing problem with Finesse agent and supervisor. At the moment the Finesse is working fine, after some hours the problem happens.

 

All live data appear this message <dynamic data are not available after repeated attempts>AGENT_112538.png

 

 

 

Daniel Sobrinho
Everyone's tags (1)
8 REPLIES 8
VIP Advisor

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

Versions of all components in play? CPU pegged on UCCX?

Anthony Holloway

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Engager

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

How can I found this information?

Daniel Sobrinho
VIP Advisor

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

In your browser, typically it's Help > About.

Looks like a newer version of Chrome, so you might be hitting a defect:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj79877

For the server, you can see this when you login, it's on the splash screen.

Anthony Holloway

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Engager

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

Hi 

 

These to cop files has already applied. And continue happens the problem. 

The workaround is clean the chrome (cookies, data and history) and restart the chrome.

 

 

Daniel Sobrinho
Cisco Employee

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

 Hi Daniel,

 

What is the complete UCCX version?

Does this happen to all the agents and supervisors at the same time ?

 

Thanks and Regards,

Deepak C Nair

Highlighted

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

Try the below steps.

 

  • Login to CUIC in Firefox browser
  • Go to configure then data sources and check the live data streaming status on Primary & Secondary node ( node status should be UP)
  • Accept the warning certificates for both the CUIC
  • Add local host entry for CUIC with fully qualified Host name ( @.domain)
  • telnet CUIC IP with 12008 and 12005 ports
  • Restart CUIC cisco tomcat service or system restart
  • Apply latest COP file and restart both the nodes
Cisco Employee

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

Hi Daniel,


Could you help us with the complete UCCX Version?
Could you confirm if you notice any CPUspikes at the time of issue?
You can confirm it by "running show process load" or "show process using-most cpu".
Did you try running the Live data reports from the CUIC and check if you get the same error there as well?

Beginner

Re: Finesse problem live data (Dynamic data are not available after repeated attempts)

Hi,

 

I got same issue but with version 12, i resolved like the below:

 

My environment HA (Pub and Sub),

1.access both servers to CUIC https://x.x.x.x:8444/cuicui

2.configuration-->Data sources

3. in "Live Data Streaming Data Source", you will see light as red, that mean you have mismatch password between the nodes

4.access Both servers to CCX Administration page, Tool --> password management

5.change password for Historical Reporting User (uccxhruser), in both nodes then click on check consistency

6. refresh CUIC page and you must see light change to green.

 

Regards,

Ahmad Kefaya

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