We are facing problem with Finesse agent and supervisor. At the moment the Finesse is working fine, after some hours the problem happens.
All live data appear this message <dynamic data are not available after repeated attempts>
These to cop files has already applied. And continue happens the problem.
The workaround is clean the chrome (cookies, data and history) and restart the chrome.
What is the complete UCCX version?
Does this happen to all the agents and supervisors at the same time ?
Thanks and Regards,
Deepak C Nair
Try the below steps.
Could you help us with the complete UCCX Version?
Could you confirm if you notice any CPUspikes at the time of issue?
You can confirm it by "running show process load" or "show process using-most cpu".
Did you try running the Live data reports from the CUIC and check if you get the same error there as well?
I got same issue but with version 12, i resolved like the below:
My environment HA (Pub and Sub),
1.access both servers to CUIC https://x.x.x.x:8444/cuicui
3. in "Live Data Streaming Data Source", you will see light as red, that mean you have mismatch password between the nodes
4.access Both servers to CCX Administration page, Tool --> password management
5.change password for Historical Reporting User (uccxhruser), in both nodes then click on check consistency
6. refresh CUIC page and you must see light change to green.