cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1054
Views
1
Helpful
7
Replies

finesse question about audio

jdickinson
Level 5
Level 5

Is there a way to play recorded audio using finesse?

7 Replies 7

dekwan
Cisco Employee
Cisco Employee

Hi,

Do you mean through the call? Or do you mean on the client machine from the agent desktop. From the call, not that I know of, unless there is a CUCM feature that allows it.

Thanx,

Denise

I think we want the user to be able to send the call to a recording, that essentially ends the call.

That might be able to be done via CCX with a script, but I am not sure. I haven't done it myself.

THanx,

Denise

is there a way to execute a UCCX script from finesse?

The agent would need to transfer the call to the ivr/RP

So to clarify you are saying, we  could have a gadget button to ask the call to be transfered to an ivr/RP recording.

Or should the agent transfer manually? It may be easier to have a button...

This is all theoretical based off of what I know about Finesse and UCCX, but yes. You can have a button on a gadget and have the RP number hardcoded. The only thing is if the agent has more than one call, you will need to determine which call gets transferred.

Thanx,

Denise

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: