10-31-2023 06:42 AM
Hey there,
I'm working with the Finesse desktop API to build a web app that connects with Finesse. When it comes to handling consultation calls, I really need to get my hands on some key information from the original call, like the call ID and ANI/DNIS.
Here's an example to help explain:
Imagine Agent 1 (extension 1080) taking an incoming call from a customer with the number 8885551111. Then, Agent 1 makes a consultation call to Agent 2 (extension 1082). When Agent 2 takes over the call, I need to know the customer's number and the original call ID. This info is crucial for us to link the consultation call with the transferred call.
I need this for both UCCX and UCCE.
If you know of another way to make this happen, I'm all ears!
Thanks,
11-01-2023 06:34 AM
Hi,
I'm developing a web app using the Finesse desktop API and need to access essential call information, like call ID and ANI/DNIS, during consultation calls. This data is crucial for linking consultation calls to transferred calls. I'm looking for solutions for both UCCX and UCCE.
Any insights are greatly appreciated!
Thanks.
11-08-2023 08:58 PM
Hi,
All call related information are available in Dialog APIs
https://developer.cisco.com/docs/finesse/#!dialog-apis
Thanks
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