04-12-2022 08:12 AM
Hello ,
We configured ccx finesse gadget for "detailed call csq agent report" ;
our xml and desktop layout configuration like as below ;
<?xml version="1.0" encoding="UTF-8"?>
<Module>
<ModulePrefs title="CSQActivityReport" height="425" scrolling="true"></ModulePrefs>
<Content type="url" href="https://localhost:8444/cuicui/permalink/?viewId=03C8FA5310000180000006973F57A7E5&linkType=htmlType&viewType=Grid&refreshRate=1800" />
</Module>
-----------------------------
<gadget>https://localhost:8445/3rdpartygadget/files/report.xml</gadget>
Our gadget is working on ie but not workin on chrome .
On chrome we have this error ;
I do not understand why it is not working on chrome but working on ie ...
Thanks in advance .
04-12-2022 11:11 AM
What version of UCCX, what version of Chrome, what version of IE, etc.
Did this just start happening after you upgrade Finesse/CUIC or after you upgraded Chrome?
04-12-2022 11:26 AM
lastest chrome version ,ccx 12.5(1)_SU01_ES03 .this is new configuration . we want to make "detailed call csq agent report " gadget for finesse agents .
our configration is working on ie (also lastest version) but we encountered this error on edge,chrome .
04-13-2022 06:16 AM
Does the report run on the other browsers if you run it directly from CUIC? In other words, is it just not working when running in Finesse?
04-13-2022 09:38 AM
yes it is working when we login to finesse with ie , permalink also working on chrome but we have this issue just it is running in finesse on chrome .
04-17-2022 09:55 AM
Enable the developer mode to get additional insights on the browser backend. something must be getting blocked due to group policies.
Thanks
Senthil Natarajan
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