Finesse Sign Out Error - Your attempt to sign out failed. The system may continue to route calls to your device. Please contact the administrator

[M Rinaldy Aulia]

Hi All,

Need advice for sign out error notification "Your attempt to sign out failed. The system may continue to route calls to your device. Please contact the administrator"

I have check there's no double ID or ext used as this article post : http://docwiki.cisco.com/wiki/Desktop:_Agent_whose_ID_matches_username_of_new_agent_cannot_change_state_or_perform_call_control

Thanks,

Best Regards,

Rinaldy

[Mukesh Singh]

Hi,

is it happening to one user or multiple users? i suspect this could be a browser issues. please check uccx version and supported browser.

Regards,

Mukesh

[mlopez1515]

Hello, were you able to fix this?  We are having the same issue... 

[karen.brady1]

Hi,

Did you get a resolution for this error ?

Thanks

K

[mlopez1515]

Hello,

If I remember correctly, I believe we just rebooted the servers and it fixed itself.

[karen.brady1]

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[ganeshksamy]

Hi,

I am no longer able to access this doc wiki link, is it available in TechNote or Troubleshooting guide format ? 

Please help, I need to check this.

[bill.king1]

I do not believe the docwiki articles were transferred to Technotes or anyplace else on Cisco.com unfortunately. I asked that same question prior to the decommissioning of the docwiki.

[Gregory Brunn]

My browser is supported and only 1 person is getting this message anyone know exactly what the source of the problem is or what the exact fix was other than a reboot?

[amit_akuka]

Hello,

I am also getting this issue with one agent, can you please share what solved it?

[amit_akuka]

Ok guys, the Solution for the issue was to delete the end user from the CUCM (if its ldap synchronized configure the user as local and then delete) - after you delete the user you can perform a full sync through ldap directory and the end user will show up again (we deleted only from cucm and not from the AD).

for some reason setting to none the IPCC Extension didnt work at all, i am positive that the issue i faced was a bug.

hope it helps you!

[bill.king1]

Here's the link from the docwiki in case it helps you.
https://web.archive.org/web/20181229233348/http://docwiki.cisco.com/wiki/Desktop:_Agent_whose_ID_matches_username_of_new_agent_cannot_change_state_or_perform_call_control

[amit_akuka]

Hello,

I checked and his agent ID isnt matched with a username

[bill.king1]

I saw another user post recently with this issue and the fix was that the agent was set to have to require a Sign out reason code but none were defined. Once a sign out code was created that the agent could use, they were good; I assume you could also change the requirement setting to not require a sign out code.