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Finesse SSO Auth Token refresh Issue with third party gadget

I have a custom third party call control gadget running inside finesse (SSO Enabled). We are using finesse API(finesse.js) to make call and other actions.Everything works fine for initial hour, After an hour (probably auth token refresh time) we are getting an authorization error.However at the same time finesse call control gadget works fine.

Further we can see the auth token in our request is not being updated .

Is there any option to force finesse API to refresh the auth token?

What else can we do to make it working , as authentication thing is done by finesse API itself?

 

 

 

1 Reply 1

hesam yavari
Level 1
Level 1

anyone post exactly how to get the token refresh working? seems we are having the same issue on 11.61(ES5)

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