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schwabcm
Beginner

Finesse supervisor wants to hide from agent views

We have an odd question from one of our Finesse call center supervisors, or at least I think it's odd.  This supervisor would like to remain invisible to his agents while he is logged in, allowing him to monitor without them knowing he is logged in and what state he is in.

We have UCCX 10.6.

thanks!

Carolyn

4 REPLIES 4
Sean Vaidya
Participant

I can't think of any way to do that.

Live reporting in CUIC?

This is typically what workforce solutions are made for.

Gabriel Saavedra
Rising star

You can try developing your own statistics gadget and hide your supervisors there.

HTH

Gabriel

Put him/her in another team, and make him an supervisor for the teams he/she like to monitor 

hi Thomas , would this option with hiding supervisor be also excluded from the agent reporting? I am trying to create a supervisor to monitor but not skew the agent reportings. 

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