Finesse Support for @ in Username

[Jonathan Gayda]

Is it still the case that @ symbol is not supported in finesse deployments?

I am stuck on 10.6 with CAD as they use UPN for integration having 4 domains.

[rajivkr · Accepted solution]

Jonathan,

@character in Finesse user name is supported in 11.5 Release.

Finesse for CCX:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_FB2AF840_00_finesse-agent-supervisor-desktop-1151/UCCX_BK_FB2AF840_00_finesse-agent-supervisor-desktop-1151_chapter_010.html?bookSearch=true#CFIN_TK_SF2A20F8_00

Best,

Rajiv Krishnan

Product Manager, Cisco Finesse

Cisco Systems, Inc.

http://www.cisco.com<http://www.cisco.com/>

[Steven Luton]

Rajiv,

The document you linked doesn't specifically state that the @ character is supported.  Was this just missed by cisco in updating this document for version 11.5?

[rajivkr]

Steven,

The doc mentions the following : Finesse agent usernames are restricted to 7-bit printable ASCII characters (any of the 94 characters with the numeric values from 33 to 126).They do not support double quotes ("").

@ character falls within this range, as seen here : http://www.theasciicode.com.ar/

Hope this helps.

Thanks,

Rajiv

[Jonathan Gayda]

Steven,

I can tell you that @ is supported in 11.5 as I am running it at a customer.  Though there is a bug where if browser is closed it never logs the agent out as it should.  This is fixed in 11.6 though.

[Steven Luton]

Thanks for the clarification and verification.  Just one last question.  I've read other threads, on earlier UCCX versions, that state a username maximum character of 32.  Does Finesse/UCCX 11.5 have this maximum character restriction?  I can't find any documentation on it, but I believe we have a client with that issue currently, and they are running 11.5.  They had to create local users to use on Finesse.

[rajivkr]

Steven,

The restriction is documented here :

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/configuration/guide/UCCX_BK_UF7B627D_00_unified-ccx-administration-guide/UCCX_BK_UF7B627D_00_unified-ccx-administration-guide_chapter_0100.html?bookSearc...

Regards,

Rajiv