12-05-2016 07:45 PM - edited 03-15-2019 06:25 AM
Is it still the case that @ symbol is not supported in finesse deployments?
I am stuck on 10.6 with CAD as they use UPN for integration having 4 domains.
Solved! Go to Solution.
12-06-2016 05:26 AM
Jonathan,
@character in Finesse user name is supported in 11.5 Release.
Finesse for CCX:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_FB2AF840_00_finesse-agent-supervisor-desktop-1151/UCCX_BK_FB2AF840_00_finesse-agent-supervisor-desktop-1151_chapter_010.html?bookSearch=true#CFIN_TK_SF2A20F8_00
Best,
Rajiv Krishnan
Product Manager, Cisco Finesse
Cisco Systems, Inc.
http://www.cisco.com<http://www.cisco.com/>
12-06-2016 05:26 AM
Jonathan,
@character in Finesse user name is supported in 11.5 Release.
Finesse for CCX:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/user/guide/UCCX_BK_FB2AF840_00_finesse-agent-supervisor-desktop-1151/UCCX_BK_FB2AF840_00_finesse-agent-supervisor-desktop-1151_chapter_010.html?bookSearch=true#CFIN_TK_SF2A20F8_00
Best,
Rajiv Krishnan
Product Manager, Cisco Finesse
Cisco Systems, Inc.
http://www.cisco.com<http://www.cisco.com/>
08-31-2017 10:00 AM
Rajiv,
The document you linked doesn't specifically state that the @ character is supported. Was this just missed by cisco in updating this document for version 11.5?
09-01-2017 03:49 AM
Steven,
The doc mentions the following : Finesse agent usernames are restricted to 7-bit printable ASCII characters (any of the 94 characters with the numeric values from 33 to 126).They do not support double quotes ("").
@ character falls within this range, as seen here : http://www.theasciicode.com.ar/
Hope this helps.
Thanks,
Rajiv
09-01-2017 06:26 AM
Steven,
I can tell you that @ is supported in 11.5 as I am running it at a customer. Though there is a bug where if browser is closed it never logs the agent out as it should. This is fixed in 11.6 though.
09-07-2017 04:15 PM
Thanks for the clarification and verification. Just one last question. I've read other threads, on earlier UCCX versions, that state a username maximum character of 32. Does Finesse/UCCX 11.5 have this maximum character restriction? I can't find any documentation on it, but I believe we have a client with that issue currently, and they are running 11.5. They had to create local users to use on Finesse.
09-07-2017 09:44 PM
Steven,
The restriction is documented here :
Regards,
Rajiv
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