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Finesse - troubleshooting integration with third-party CRM

Maxim Denisov
Participant
Participant

Hello,

I'm using Finesse with self written CRM. Integration is based on screen pop sample gadet which shows CRM in iframe and sending parameters in GET requests. Most calls works fine but I got a problem - for some random calls I see doubled or tripled GET requests with the same timestamp in CRM's web server access log. Why Finesse can send multiple requests and how to troubleshoot it? I'm drawing CRM gadget when call is actually answered and then when the call is disconnected. There is only one iframe request for each event in the script.

Regards,
Maxim

2 Replies 2

david.macias
VIP Advocate VIP Advocate
VIP Advocate

Any chance the agent is pressing F5 on the browser?

 

david

Thank you for reply.

That was interesting assumption. I asked agents and they said that the request doubles when they retrieving call from hold. The reason is found and I need change script so it send request on call arrival and not on call answer.

Regards,
Maxim

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