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Finesse UCCX Inactivity Sign-Out

JEAN-FRANCOIS DIOTTE
Level 1
Level 1

‎10-20-2014 05:08 PM - edited ‎03-14-2019 02:00 PM

Hi,

Is there a setting to Sign-Out an agent automatically after x number of hours of inactivity or not ready.

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Abu Hadee
Level 3
Level 3

‎10-20-2014 05:47 PM

There is no auto sign-out based on time.

I am curious to know why you want this? If agent is not ready, then they are qualify to receive calls any way. If the agents are ready, but not doing anything, that means, you dont have enough inbound or outbound calls any way, but they need to be stay ready if in case there is call. Please let me know your requirement behind this.

Abu

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JEAN-FRANCOIS DIOTTE
Level 1
Level 1
In response to Abu Hadee

‎10-20-2014 05:52 PM

The reason behind the request is I have a function that looks at agent login into a CSQ. If the agent is login but not ready it's considered as being login. I could count the busy + talking + etc but this isn't the purpose of the function.  

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