Posting this question to see if anyone knows or has done a setup where the agent status can be seen when the browser is minimized on the task bar when using Finesse (similar to how CAD is when minimized). I imagine this will be custom but trying to see if it's possible first and any help will be greatly appreciated. If there's any other way to show this as well. Many thanks.
I believe that this feature request will have to be handled by the Cisco Finesse dev team, or you will have to switch to some 3rd party agent desktop - some that is utilizing Finesse API and that would be able to handle this request for you..
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