Finesse wbmail queue, attachement size

[nelcnetworks]

Is there any way to alter the maximum attachment size of emails sent to the finesses email queue from 2MB. We have some users trying to send photos that are more than 2mb in size.

[Jitender Bhandari]

Hi

Unfortunately not possible 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_F6FDE137_00_finesse-agent-and-supervisor-desktop/UCCX_BK_F6FDE137_00_finesse-agent-and-supervisor-desktop_chapter_01000.html

• The size of a single attachment cannot exceed 2 MB.

• The total size of all attachments cannot exceed 5 MB.

(Rate if it helps)

JB